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December 17, 2021

What Are The Next Steps After Your Home Security Alarms Go Off In Rockford?

A residential security package should protect your home. But what actually transpires if your home security alarms go off in Rockford? What are the right steps to take to ensure you and your loved ones are safe?

The most important first step is to avoid panicking. You should understand that your 24-hour monitoring experts are there for you. Then take the steps described below to be fully equipped to handle any emergency.

Our Committed Professionals Are Focused On Your Safety

A security monitoring representative is immediately alerted as soon as your Rockford home security alarms go off. When a monitoring professional is informed, they will call you n a hurry to ascertain what set off the security system. Your protection devices will go off for several different reasons, including:

  • Break-in

  • Fire

  • Flood

  • Alarm tripped by accident

In situations where the alarm was accidentally triggered—like forgetting that your sensors are switched on when you unlatch a window or door— a monitoring specialist will reach out to find out if assistance is required. Give them your predetermined password, and they can cancel the alarm.

In a true emergency, your monitoring team member will send out first responders, including law enforcement, firefighters, and medical professionals, to your residence. They can also function as your proxy when you aren't at home. Your dedicated monitoring staff can also apprise emergency services on which entry sensor was tripped, increasing their preparedness for a potentially hazardous environment. Then the agent will remain on the phone with you to keep you composed and instruct you on what you should do.

Steps to Take if Your Alarm Goes Off In Rockford

Being awoken in the wee hours of the morning to an alarm blaring is incredibly scary—even moreso if you have no idea why it’s happening. The most important thing you should do is keep yourself in control and follow these steps:

  • First, move to a safe place. Round up all members of your family including pets as quick as you can and proceed to a protected area within your residence or depart the home if needed. It's typical to have an urge to confront the emergency by yourself, but this may put you and your family at greater risk. Instead, put a priority on keeping you and your family members safe and letting the authorities deal with the crisis.

  • As a second step, use the smartphone’s convenient security app to keep connected with your monitoring agent. They'll dispatch responders who will be in transit to your home in a flash.

  • Lastly, keep a persistent line of communication with your monitoring agent and first responders. You can get patched through, so everyone is talking together. Or, if you’re not able to be in direct contact with emergency services, get alerts through text messages. Even if it’s only a false alarm, it's wise to thoroughly communicate with all teams so you will be ready should a legitimate crisis occur.

Defend Against All Security Risks in Rockford with Secure24 Alarm Systems

From false alarms to actual emergencies, Secure24 Alarm Systems works hard to make sure your family and your home are well defended. With around-the-clock monitoring, smart locking systems, and safety alarms, your residence will turn into the secure environment you’ve always wanted. Design the perfect home security solution by filling out the form on this page or call (815) 242-2899 to speak with a member of our team.